This Privacy Policy explains how mbi365 collects, uses, discloses, and safeguards the personal data of players and visitors to the mbi365.bio platform. We are committed to handling your information transparently and in accordance with applicable data protection principles.
Effective Date: 1 January 2026 | Last Updated: 1 June 2026
mbi365 collects only the personal data that is necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data speculatively.
All personal data held by mbi365 is stored on encrypted servers with access restricted to authorised personnel on a need-to-know basis. 256-bit SSL encryption protects all data in transit.
You have the right to access, correct, and request deletion of your personal data held by mbi365, subject to our legal retention obligations. Requests are processed within 30 days.
mbi365 does not sell, rent, or trade your personal data to third-party marketers. Data sharing with external parties is limited to service delivery and legal compliance purposes only.
Promotional communications from mbi365 are sent only to players who have opted in. You may withdraw marketing consent at any time through your account settings or by contacting support.
mbi365's data handling practices are aligned with international gaming authority data protection requirements. KYC data is retained for the duration required by our licensing obligations.
mbi365 ("we", "us", "mbi365", "the Platform") operates the online gaming and sports betting platform accessible at mbi365.bio. This Privacy Policy ("Policy") describes how mbi365 collects, uses, discloses, retains, and protects personal data relating to players, prospective players, and visitors to the platform ("you", "Data Subject").
By registering an account on mbi365 or by continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not register an account or continue using the platform.
This Policy should be read in conjunction with the mbi365 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on data-related matters, this Policy shall prevail.
mbi365 collects the following categories of personal data. The specific data collected at each stage depends on the nature of your interaction with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Registration, KYC verification |
| Contact Data | Email address, Malaysian mobile phone number, residential address | Registration, KYC verification |
| Financial Data | Bank account details, eWallet identifiers (Touch n Go, Boost), transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically on each platform visit |
| Usage Data | Games played, bet history, session duration, pages visited | Automatically during platform use |
| Communications Data | Live chat transcripts, support email content, complaint records | When you contact mbi365 support |
| Marketing Preferences | Opt-in status for promotional emails and SMS, bonus claim history | Registration and account settings |
We do not collect special category data (such as health, biometric, or political data) except where expressly required by responsible gaming obligations (for example, self-exclusion records).
mbi365 collects personal data through the following methods:
mbi365 processes personal data only where a lawful basis for processing exists. The following table sets out the primary purposes for which mbi365 processes personal data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Account registration and authentication | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Identity verification (KYC) | Legal obligation (licensing requirements) |
| Anti-money laundering and fraud prevention | Legal obligation; Legitimate interests |
| Responsible gaming monitoring | Legal obligation; Legitimate interests |
| Customer support and dispute resolution | Performance of contract; Legitimate interests |
| Platform security and fraud detection | Legitimate interests |
| Sending promotional communications | Consent (opt-in required) |
| Analytics and platform improvement | Legitimate interests |
mbi365 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients where strictly necessary:
Third-party providers who assist in operating the mbi365 platform, including KYC verification services, payment processors (FPX, Touch n Go eWallet, Boost), game software providers, customer support platforms, and IT infrastructure providers. All such providers are contractually bound to process data only as instructed by mbi365 and to implement appropriate security measures.
Where required by law or by our licensing authority, mbi365 may disclose personal data to regulatory bodies, law enforcement agencies, tax authorities, or courts. Disclosures of this nature are made only to the extent required and in compliance with applicable legal obligations.
In the event of a merger, acquisition, or sale of all or part of mbi365's business, personal data may be transferred to the successor entity. You will be notified of any such transfer via your registered email address prior to the transfer taking effect, and you will have the opportunity to request deletion of your data before the transfer.
mbi365 uses cookies and similar tracking technologies to maintain session integrity, detect fraud, personalise your platform experience, and analyse aggregate platform usage. The following types of cookies are used:
You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. Strictly necessary and security cookies cannot be disabled via browser settings without materially impairing the platform experience.
mbi365 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following retention principles:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised. Anonymised data may be retained indefinitely for aggregate analytics purposes.
mbi365 implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. These measures include, but are not limited to:
In the event of a data security breach that is likely to result in a risk to your rights and freedoms, mbi365 will notify affected players via their registered email address within a reasonable timeframe and in accordance with our legal notification obligations.
Notwithstanding the security measures implemented by mbi365, no method of electronic transmission or storage is completely secure. You are encouraged to use a strong, unique password for your mbi365 account and to enable two-factor authentication from your account security settings.
Subject to applicable law and our legal retention obligations, you have the following rights in respect of the personal data mbi365 holds about you:
To exercise any of the above rights, please contact mbi365 via the 24/7 live chat or by email at [email protected]. mbi365 will respond to data rights requests within 30 days. Complex requests may be extended by a further 30 days with notice to you. Identity verification will be required before processing data rights requests to prevent unauthorised access.
mbi365 is strictly an adults-only platform. Access to the platform is restricted to persons aged 21 and above. mbi365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data of an individual under 21 has been collected, the associated account will be closed immediately, all balances forfeited, and the personal data deleted in accordance with our data deletion procedures.
If you believe that a person under 21 has accessed or registered on mbi365, please contact us immediately at [email protected] so that we may take appropriate action.
mbi365 operates internationally and your personal data may be transferred to and processed in countries other than Malaysia where mbi365's servers, service providers, or game providers are located. Where such transfers occur, mbi365 ensures that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, or transfers to jurisdictions recognised as providing an adequate level of data protection — to ensure that your personal data receives a level of protection consistent with the standards described in this Policy.
mbi365 may update this Privacy Policy from time to time to reflect changes in our data handling practices, regulatory requirements, or platform functionality. Material changes will be communicated to registered players via the email address on record prior to the change taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.
Continued use of the mbi365 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, you must cease use of the platform and contact support to arrange account closure and data deletion.
mbi365 is the data controller in respect of the personal data processed under this Privacy Policy. For questions, data rights requests, or privacy concerns, you may contact us via:
mbi365 targets a response time of 24 hours for written privacy-related correspondence. For data rights requests requiring identity verification, initial processing may take up to 5 business days before substantive response.
Have questions about how we handle your personal data? Our support team is available around the clock. Or explore the platform — securely, transparently, with confidence.
⚠️ 21+ only. Please gamble responsibly. | Responsible Gaming